Shipping & Delivery

Welcome to PandaLane, your reliable hub for embracing natural fragrances, providing a rich selection of naturally extracted fragrance products that foster greater harmony and warmth in indoor spaces. We understand the anticipation that comes with ordering new items, and that's why we have a straightforward, customer-friendly shipping policy..

Processing Your Order

Upon placing an order, you will receive an email confirmation. We will then take 1-3 business days to process your order and prepare it for shipment. Once it's ready, we'll send you another email with your tracking number so you can follow the progress of your package.

Please be aware that processing times may be affected during certain holidays seasons. For specific details regarding holiday schedules and potential delays, please refer to the announcements on our homepage..

Shipping Timeframe

We ship our products internationally and strive to deliver your orders as quickly as possible. On average, delivery takes about 14 days. However, please be aware that delays can occur due to various factors, including customs processing, weather conditions, and flight capacity issues in your country. We appreciate your patience and understanding as we work to ensure your order arrives efficiently and safely.

Additionally, in accordance with applicable laws and regulations of the destination country/region, customs duties will be levied on your order. The specific amount of customs duties shall be automatically generated by the system based on the relevant customs policies and the product attributes, and the final amount shall be subject to the system calculation.

Changing Your Orders

You may modify the items in your order or update the shipping address within 12 hours of order placement by sending a modification request via email to service@panda-lane.com. Please note that if the total amount of the modified order is less than $50, the free shipping eligibility will be revoked. For modification requests made after the 12-hour window, no changes can be made to the order. In such cases, you must wait to receive the package and then return it in accordance with our return procedure. Upon receipt and verification of the returned package, we will initiate the refund process. For detailed instructions, please refer to our Return & Refund Policy.

Cancelling Your Order

Orders may be cancelled within 12 hours of placement by sending a cancellation request via email to service@panda-lane.com. Orders exceeding the 12-hour cancellation window shall not be eligible for cancellation. In such cases, customers must wait to receive the package and then return it in accordance with our return procedure. Upon receipt and verification of the returned package, we will initiate the refund process. For detailed instructions, please refer to our Return & Refund Policy.

Lost Packages

In the rare event that you do not receive your order within 45 days from the date of shipping, please contact us immediately. We consider packages not delivered within this timeframe as lost. Upon confirmation of the situation, we will issue a full refund to ensure your satisfaction. Our goal is to resolve any delivery issues swiftly and to your benefit.

Free Shipping

Free shipping is available for orders with a total amount exceeding $50 (excluding customs duties and other additional fees). For orders with a total amount less than $50, corresponding shipping fees will be charged based on the delivery destination, product weight, and shipping method. The specific shipping fee amount will be automatically calculated and displayed at the time of checkout. For more details regarding shipping fee standards, please refer to the announcements on the homepage and product pages.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your order and get real-time updates on its status. Additionally, you can visit our page at any time to view the latest shipping information for your order.

Contact Us

If you have any questions or concerns regarding our shipping policy or if you encounter any issues with your delivery, please contact us at service@panda-lane.com. We aim to respond to all queries within 24 hours.

We sincerely appreciate your support and patience. At PandaLane, we are committed to ensuring that your shopping experience is as seamless and enjoyable as possible. Thank you for choosing PandaLane; your trust in us is highly valued.

Please note that our shipping policy is subject to change, and we recommend checking our website regularly for updates.

This shipping policy was last updated on November 7, 2025